At www.petbuddles.shop, we understand that your privacy is as important as the care you give your pets. Our commitment to transparency and security ensures that every interaction with our platform respects your personal data. This policy outlines how we collect, use, and protect your information, empowering you to make informed choices while shopping for premium pet accessories.
We gather two types of data: automated and voluntary. Automated data includes your IP address, device type, and browsing behavior (e.g., pages visited) through cookies. Voluntary data encompasses details you provide during account creation, purchases, or inquiries—such as your name, email, shipping address, and payment information. For example, when you order a custom leather leash, we’ll request delivery specifics to fulfill your order accurately.
Your information enables us to deliver seamless experiences: processing orders, personalizing product recommendations (like suggesting matching dog tags for your new collar), and resolving customer service requests. We also analyze aggregated data to improve our website’s functionality—say, optimizing the checkout flow based on common navigation patterns. Occasionally, we may send promotional emails, but only with your explicit consent.
Cookies help www.petbuddles.shop remember your preferences (e.g., currency selection) and tailor content. Essential cookies keep your cart intact during sessions, while analytical cookies (like Google Analytics) track broader trends—such as which harness styles are trending among large-breed owners. You can manage cookie settings via your browser, though disabling them may limit features like one-click reordering.
We employ industry-standard safeguards: encrypted payment gateways (SSL/TLS), regular security audits, and restricted employee access to sensitive data. For instance, your credit card details are tokenized and never stored on our servers. Additionally, we train our team on phishing prevention to minimize risks of unauthorized access.
Trusted partners assist in delivering our services. Shipping carriers receive address details for delivery, payment processors handle transactions, and marketing platforms (like Meta Ads) help reach potential customers—all under strict confidentiality agreements. We never sell your data to unrelated third parties.
You retain control over your data. Request a copy of your stored information, correct inaccuracies, or ask for deletion (unless legal obligations require retention). To exercise these rights or report concerns, email us at [email protected]. We respond within 14 business days and will gladly explain any policy clause in plain language.
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